iceConnect offers communications and IT solutions, whatever the size of your business.Business broadband, phone lines, phone systems, networking, web hosting, email and mobile services are just a few of our integrated business solutions, each tailored to your organisational needs. Traditionally a phone system was a way to help you manage your calls better and share lines between employees. Nowadays telephone systems offer hundreds of extra features that bring genuine benefit to your business - whether you want to manage costs, improve customer service or increase productivity.
Whatever the size of your business, our experts will work with you to suggest the right system, along with a range of maintenance options to suit your needs.
Benefits of a Phone System
Easier to contact employeesGive your employees a single phone number and a single voice mailbox. Customers only need to call one number to reach your mobile, desk or even home phones. And staff can save time with all their messages in one place.
Flexible and scalable to your business needs3CX is a single, stackable, scalable business communications system that grows with your business easily and cost-effectively. Built from the ground up specifically for small and mid-size businesses, 3CX provides telephony, messaging, conferencing, and unified communications for business with up to 300 employees.
Get your costs under controlWith most applications included as standard, there's no need for additional investment in hardware. You can also reduce travel costs with inclusive conferencing for up to 64 participants.
Streamline your business processWork smarter: Employees can work together as a productive, effective team - even when they're not in the office.
Control and reduce costs
- Share lines amongst users, reducing line rental
- One network for voice and data calls
- Reduce travel costs with conferencing
- Simple to add and remove users using IP connections - no costly rewiring required
- Make home (or anywhere) an extension of the office
- Reduce missed calls by twinning your mobile and office phone
- Collaborate better using Instant Messenger
- Auto-route calls to the right department or voicemail
Better customer service
- Quick access to the right employee with Direct Dial
- See customer information on screen as they dial in
- Track call patterns to plan your resource better
- Never miss a message with voicemails to your inbox
VoIP stands for Voice over Internet Protocol.It is also referred to as IP Telephony or Internet Telephony. It is another way of making phone calls, with the difference of making the calls cheaper or completely free. The ‘phone’ part is not always present anymore, as you can communicate without a telephone set.
VoIP has a lot of advantages over the traditional phone system.The main reason for which people are so massively turning to VoIP technology is the cost. VoIP is said to be cheap, but most people use it for free. Yes, if you have a computer with a microphone and speakers, and a good Internet connection, you can communicate using VoIP for free. This can also be possible with your mobile and home phone.
There are many ways of using VoIP technology.It all depends on where and how you will be making the calls. It could be at home, at work, in your corporate network, during a travel and even on the beach. The way you make calls varies with the VoIP service you use. iceConnect's VoIP services allows you to do all of the above, and more.
Cloud Hosted VoIP PBXWe offer 2 variants of a cloud hosted VoIP solution. iceConnect's VoIP Enrich is a fully hosted solution on a shared system. Mostly suitable for under 10 users, this solution offers new company startups and small businesses all the feature of a fully fledged phone system for very little capital outlay. You simply pay a monthly fee for a hosted service which is owned and operated by iceConnect, calls can come through on your PC, mobile phone (app) or on a desk phone. iceConnect's VoIP Cloud solution is much more engaging. You fully own the phone system and we host it in the cloud for you on our servers within our own redundant datacentre network, making it securely accessible worldwide at very fast speeds. Ideal for over 5 users, this works great for companies with more than one office or very little space and resources within their own premises.
On-Premise PBXFor companies who require greater control and can afford the capital outlay of a phone system, an on-premise solution would work best. We would setup and configure the complete solution for you on your premises with no dependancy on remote cloud connections. The space for a new system and additional cabling and equipment may be required.
Implementing a successful phone system requires planning in advance.iceConnect can take the headache off your hands and manage the planning, implementation and support for you. When looking for a new phone system, you need to consider the following to help plan for the present as well as the future:
- Number of total current users.
- Total number of expected users in 3 years time.
- Do your users require mobile access.
- Total number of satellite offices/warehouses/branches.
- Internet connection speed at head office.
- If you want a cloud hosted solution or an in-house on-premise system.
- Do you want to use SIP Trunks or ISDN Lines to make external calls.
- What kind of features on a handset do you want your users to have.