Operational Debt Scorecard

This scorecard takes around 5 minutes, there are 25 questions.

Your answers will generate an Operational Debt Score showing where IT may be creating hidden friction, risk or cost. No technical knowledge needed, answer based on your experience running the business.

Section 1 of 5

Growth Pressure

Is your IT keeping pace with how the business has grown?

Has your IT been formally reviewed since the business last grew significantly?

Yes

I don't know

Do staff use workarounds because IT gets in the way of doing their job?

Yes

I don't know

Do delays in IT setup hold back new starters from being productive?

Yes

I don't know

Are you confident every IT service, licence and device the business pays for is actually being used?

Yes

I don't know

Do IT problems get worse when the business is busier?

Yes

I don't know

Section 2 of 5

Visibility and Control

Do leadership and management have clear oversight of IT?

To understand the state of IT, do you have to chase several people for answers?

Yes

I don't know

If IT failed today, would you struggle to explain what happened or why?

Yes

I don't know

Do you have a clear, up-to-date list of every IT system and service used in the business?

Yes

I don't know

Do the same IT problems keep coming back because they are never properly fixed?

Yes

I don't know

Are your IT contracts, renewal dates and monthly costs scattered or undocumented?

Yes

I don't know

Most businesses underestimate how little visibility they actually have until this point.

Section 3 of 5

Productivity Loss

Is poor IT costing the business time and performance?

Do staff lose meaningful time each week because IT is slow or unreliable?

Yes

I don't know

Do senior staff end up spending time on IT issues that should not need their attention?

Yes

I don't know

Is working remotely or outside the office harder than it should be because of IT?

Yes

I don't know

Does IT downtime or slow performance cause delays for clients or internal deadlines?

Yes

I don't know

Do internet, network or connectivity issues regularly slow your team down?

Yes

I don't know

Section 4 of 5

Risk and Resilience

Is the business protected against IT failure, access risk and cyber threats?

Are you confident your business could recover quickly from a key IT system failure?

Yes

I don't know

Do you know which IT systems your business cannot operate without?

Yes

I don't know

Is access to your systems reviewed whenever staff join, leave or change roles?

Yes

I don't know

Could a former employee, contractor or supplier still have active access to your systems?

Yes

I don't know

Is cyber security left entirely to your IT provider, without being reviewed with the business?

Yes

I don't know

Section 5 of 5

IT Maturity

Is your IT provider and strategy aligned to where the business is going?

Does your IT provider mainly react to problems rather than spot risks early?

Yes

I don't know

Does your IT provider actively help you grow and improve, not just fix problems?

Yes

I don't know

Is your IT plan missing or not aligned to where the business is heading?

Yes

I don't know

Does your IT help the business run more efficiently and grow, rather than just keep the lights on?

Yes

I don't know

If the business grew 30% in the next 12 months, are you confident your IT would support it?

Yes

I don't know

Your score is ready

Enter your details to view your result and next steps.

First Name

Last Name

Phone

Company Name

Job Title

Company Size

Industry

Section 1 (Growth Pressure) Score

Section 1 (Growth Pressure) % Score

Section 2 (Visibility and Control) Score

Section 2 (Visibility and Control) % Score

Section 3 (Productivity Loss) Score

Section 3 (Productivity Loss) % Score

Section 4 (Risk and Resilience) Score

Section 4 (Risk and Resilience) % Score

Section 5 (Maturity) Score

Section 5 (Maturity) % Score

Total Score

Operational Debt Percentage