Operational Debt Scorecard

This scorecard takes around 5 minutes.

There are 25 questions.

Your answers will generate an Operational Debt Score showing where IT may be creating hidden friction, risk or cost.

No technical knowledge needed, answer based on your experience running the business.

Section 1 of 5

Growth Pressure

Is your IT keeping pace with how the business has grown?

Are you confident your IT setup has been properly reviewed since your last phase of significant growth?

Yes

I don't know

Are staff using workarounds because IT limitations are affecting how effectively they can do their job?

Yes

I don't know

Do delays in setting up new starters affect how quickly they become productive?

Yes

I don't know

Are you confident that every IT service, licence and device in the business is current, justified and actively being used?

Yes

I don't know

Do IT problems increase noticeably when the business is under greater pressure or higher volume?

Yes

I don't know

Section 2 of 5

Visibility and Control

Do leadership and management have clear oversight of IT?

Does leadership have to ask the IT team or chase multiple people to understand the current state of IT in the business?

Yes

I don't know

If something went wrong with your IT today, would a lack of clear visibility over your systems become your problem to explain?

Yes

I don't know

Are you confident you have a complete and up-to-date view of all IT systems, services and assets used across the business?

Yes

I don't know

Do recurring IT issues continue to impact the business because they are not fully tracked and resolved?

Yes

I don't know

Are your IT supplier contracts, renewal dates and monthly costs unclear or not documented in one place?

Yes

I don't know

Most businesses underestimate how little visibility they actually have until this point.

Section 3 of 5

Productivity Loss

Is poor IT costing the business time and performance?

Do staff lose meaningful working time each week because IT is slow, unavailable or unreliable?

Yes

I don't know

Do recurring IT issues continue to impact productivity because they are never fully resolved at root cause?

Yes

I don't know

Do staff experience reduced productivity or friction when working remotely or outside the office?

Yes

I don't know

Does IT downtime or poor IT performance cause delays that affect clients or internal deadlines?

Yes

I don't know

Does slow IT support resolution impact staff productivity or delay business activity?

Yes

I don't know

Section 4 of 5

Risk and Resilience

Is the business protected against IT failure, access risk and cyber threats?

Are you confident your business could recover quickly if a key IT system failed?

Yes

I don't know

Do you know which IT systems are critical to the business, and how long you could operate without them?

Yes

I don't know

Are you confident that access to your systems is regularly reviewed and kept up to date as staff join, leave or change roles?

Yes

I don't know

Could a former employee, contractor or supplier still have active access to your IT systems or business data?

Yes

I don't know

Is cyber security treated as something your IT provider handles, rather than something actively reviewed with the business?

Yes

I don't know

Section 5 of 5

IT Maturity

Is your IT provider and strategy aligned to where the business is going?

Does your IT provider mainly react to problems rather than proactively identifying risks and recommending improvements?

Yes

I don't know

Does your IT provider actively help you improve and scale the business, rather than just fix problems?

Yes

I don't know

Does the business lack a documented IT or technology plan aligned to business goals and growth?

Yes

I don't know

Do you feel your current IT setup actively helps the business run more efficiently and scale, rather than just keeping things running?

Yes

I don't know

If your business grew by 30% in the next 12 months, are you confident your IT would support it without creating new problems?

Yes

I don't know

Your score is ready

Enter your details to view your result and next steps.

First Name

Last Name

Phone

Company Name

Job Title

Company Size

Industry

Section 1 (Growth Pressure) Score

Section 1 (Growth Pressure) % Score

Section 2 (Visibility and Control) Score

Section 2 (Visibility and Control) % Score

Section 3 (Productivity Loss) Score

Section 3 (Productivity Loss) % Score

Section 4 (Risk and Resilience) Score

Section 4 (Risk and Resilience) % Score

Section 5 (Maturity) Score

Section 5 (Maturity) % Score

Total Score

Operational Debt Percentage