How to Choose the Right IT Support Company

Searching for the right IT partner is a lot like looking for the perfect lover, you meet a lot of unusual people before you finally find the right one. Along with this so-called search for your partner comes the awkward questions that you may want to ask them and similarly, here are five (5) difficult questions to ask an IT support company:

  • Who will be responsible for looking after me, day to day?
  • Do you specialise in one sector?
  • What’s your customer retention rate?
  • How much of your revenue comes from fixing problems as opposed to anticipating them?
  • What’s the worst IT disaster you’ve ever had to deal with?

Learn about how to choose the correct IT partner for your company by downloading our FREE guide:

Preparing to Go Back to Your Workplace

There are two things that we are unsure of regarding the lockdown. First, is when it will end, and second is what will be the new normal when it does. To be ready, here are three important factors to consider when you go back into your workplace.

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Wells on Wheels

At iceConnect, our team does their bit where they can and a charity we care about is Wells on Wheels.

When founder of the charity and good friend to iceConnect, Shaz Memon approached us to support the cause, we felt compelled to do what we could.

Wells on Wheels sheds light on the daily struggle women and children in rural India go through to collect water supplies for their families and villages.

The physical and health burdens of water collection trap families in a vicious cycle of poverty. These women walk an average of 1-2 miles a day, carrying water on their heads.

The weight over time leads to chronic neck and back pain, as well as musculoskeletal disorders leading to complications during childbirth. Women may be pregnant or carry a baby on their back in addition to their load.


The Waterwheel, designed by Wello, is a large, round water drum that is fitted with handles so it can be rolled along the ground with ease. These round containers enable water collectors to roll liquid from wells rather than carry it on their heads.

It can hold up to five times more water than a single bucket.

So far iceConnect has donated 20 wheels, helping to change the future of 60 children.

After the charity fun run held in Regents Park, their total stands at £27k of the £50k total they aim to raise.

Head over to their website to learn more about the project and ways you can contribute – https://www.wellsonwheels.co.uk/.

The iceConnect Team Smashes Bowling Tournament

Interestingly enough, the most competitive and arguably the fiercest player of the bunch, did not walk away with the ‘iceConnect bowling champion 2019’ trophy.

After two intense games, with undeniably only two staff members with any actual chance of winning, the dreadlocked, Melemendi brother just inched ahead of our operations manager, Amish (the competitive one).

Scoring remarkably close with both of them winning a game, we resorted to a tie breaker – each man taking a cheeky shot in a free alley, with the decider being the most pins struck down.

In an insane, movie-moment that had us all tense, they both hit a strike and we went wild.They amicably agreed the first game was practice and decided to crown, Chuck our champ.

See below for evidence of the triumphant moment and some highlight footage of the day, including an unnamed technician’s questionable throwing technique.

What is Net Neutrality?

What is it?

Network neutrality – or ‘net’ for short, is the concept that internet service providers (ISPs) should not charge users to access platforms on the web differently based on user, content, website, platform, application, type of equipment, or method of communication.

Currently in the USA there are plans for ISPs to begin charging users to use different networks and online platforms, such as Netflix and WhatsApp, to increase the efficiency and line speeds at which they are using them.

Websites and companies will have to pay ISPs premiums to allow them to grant access to potential site visitors, giving an edge to bigger companies with more power and money.

The impartiality of this method could affect hundreds of thousands of businesses without the funds to pay ISPs. It will act as a form of censorship, dictated by companies already in good financial standing or with strong partnerships with other mega giants.

Any companies offering similar services, such as online video streamers – Netflix and Amazon Prime Video, many also have influence over several other popular sites depending on existing alliances and deals.

The future landscape of the world wide web could soon look like this;

First slower speeds:

Source: arstechnica.com, 2017

Packages you pay for because your service is slow:

Source: indivisible.org, 2019

Once you’ve paid for a subscription plan that doesn’t cover the website you’re on:

Source: stories.avvo.com, 2017

Proposals for net neutrality were repealed towards the end of 2017 by the Federal Communications Commission (FCC) and was officially ruled out on June 11 2018.  

The issues that came into question were; who would regulate the broadband companies and ensure they weren’t abusing their powers as gatekeepers of the internet, and not favour their own content over a competitor’s?

A Republican-led FCC was stripped of its authority after Chairman, Ajit Pai abolished these old rules safeguarding net neutrality.

Currently, there is a wait for the appeal courts decision as to whether this move was legal and the fate of net neutrality.

What does it mean for me?

For now, this issue is contained mainly to the USA, with little effect on external nations like the UK. For the States, it means higher prices for have ease of access to everyday sites like Facebook and even WhatsApp. It also means the content being distributed to different factions in society will be censored and the elite can easily dictate, what those less able to pay for freedom on the web, are exposed to.

If net neutrality laws eventually fall through and the new monetisation of the internet catches on, it is highly likely the concept with spread globally too.

Wouldn’t It Be Life Changing To Reach Inbox Zero… Every Day?

Wouldn’t that be epic. No emails at the end of each day. No worrying that you’ve missed something important.

Or scrolling through the same emails again and again, when you’d rather be playing with your kids.

Inbox Zero isn’t reached by having fewer emails… that’s really hard to achieve. Instead, you need to change the way you handle emails.

We’re on a mission to free business owners and managers like you from the hell of email.

Watch our brand new video now. We’ll tell you about a cool feature in Office 365 called Focused Inbox. It’s a better way to do email.

Why You Must Replace Your Windows 7 Machines Now

If you have a Windows 7 machine, you MUST replace it by the end of this year.

Why? Because it’ll be a major target for hackers in January next year (2020).

This is a serious threat to many businesses in Barnet. It will leave their entire computer network open to hackers.

We’ve created a new short video to tell you why it’s such a problem, and why you must not wait too long to replace your old tech.