Microsoft 365 Features to Boost Productivity

There’s no better tool for getting things done than Microsoft 365. It’s packed with useful features that most people don’t know about.

So in our new video, we’re highlighting three that many people find the most useful.

Microsoft Teams Is Perfect for Video Calls

Have you been using Zoom for your video calls? Microsoft Teams is a better business solution, and keeps all your activity with your staff in one place.

Here’s our round-up of the latest video call features added to Teams.

Keep Your Company Data Safe on Staff’s Devices (BYOD)

Due to the pandemic, the new “normal” today is working from home. There’s no denying that this pandemic has brought several challenges to many businesses from around the world. One of these challenges is cybercriminals who are taking advantage of the current situation that we all face.

To keep you protected, here are seven (7) factors that you may want to closely check for your safety:

  • Passwords
  • Who else has access to the device?
  • Do they have the latest anti-virus protection installed?
  • Are they using the most current operating system?
  • More updates
  • Which VPN?
  • Update your handbook

It is crucial that we stay safe in terms of our health, but also for our businesses. Learn more on how you can protect your business.

How We Help Dental Practices Thrive

In our 16 years of operating, we have been helping dentists and their many practices to grow.

We have been fortunate enough to gain the support of the dental community over the years and trusted as the leading provider of phone systems for dentists. This has all been done through word of mouth and recommendations amongst peers, of our team and our service.

To help you (hopefully you’re a dentist reading this!) better understand why practice principles choose iceConnect, this blog post will break down what these phone systems exactly do and why it can enhance a practice’s marketing strategy.

Phone Systems

What are they?

Whether you own/run one or multiple sites, your practices can operate under a single telephone system that connects all locations and every single individual employee’s line.

Features include;

  • Silently listening into phone calls
  • Listening back on recorded phone calls
  • Taking office calls from any location with the use of an app
  • Creating on-hold menu options
  • Easily adding/removing new lines for employees
  • Transferring calls in and out of office easily

How can the phones boost productivity in my practice?

The phones run on a system that constantly records and monitors all activity, which is then compiled into statistical and analytical reports.

Available on a monthly, weekly or daily basis – as often as you choose, these reports offer crucial insights into how your interaction with your patients is impacting on business progression. They can provide answers to questions that could help advance areas of your business you didn’t know needed improvement.

KPIs We Provide For Dentists

  1. Number of abandoned calls
  2. Number of new patient vs. existing patient calls
  3. Average time to answer a call
  4. Average time spent talking to patients
  5. Daily list of abandoned calls so they can be called back
  6. Individual extension statistics comparing receptionist activity.

With all this information, you can begin to see where you could improve and any changes you can start making today e.g. making sure staff answer every single call.

Based on the information you find, the marketing methods you use can be tailored easier to your existing patients or new patients because now you know their behaviours and habits.

What Type of IT Support is Best for Your Business?

In-House IT VS. Managed Service Providers

There are many factors to consider when making the choice between hiring an in-house tech team or a managed serviced provider (MSP). A managed service provider is a company that manages client’s IT infrastructure and end-user systems, remotely.  Businesses usually hire MSPs to provide them with a recurring, subscription-type service with different support features based on their company needs.

By ‘support’, we mean the dedicated team in charge of your staff’s tech. This is everything from physically installing hardware to email set-up, software installation and virus damage control.

For small companies, MSPs might be more cost effective rather than an in-house tech team. If you have few computers and your relationship or primary mode of communication with your clients isn’t dependant on the smooth running of your tech, it might be futile to fork out large salaries to technicians who are hardly needed.

By choosing remote support you can select a plan that works for you. This could be pay-as-you-go, monthly or yearly support with on-call assistance – the flexibility of the conditions of your tech support are negotiable between yourself and the company you choose.

An in-house technician might only have general knowledge and not always know the best method to care of your staff’s tech needs. If you have a large company however, with 50+ staff that require a tech guy on hand to deal with minor issues e.g. email set-up, internet connectivity, it would be cheaper to add a technician to the permanent team. MSPs have high hourly rates and can charge more for call-outs. When you’re paying these rates for small problems that happen frequently, you’ll begin to see which option is most cost-efficient.

Managed service providers (which is what we are), house a full team of technicians with a broad spectrum of specialist knowledge and skills. Where one technician might still be learning a topic, another might thrive in it. An MSP team is constantly learning about new software, systems, devices and completing training courses in order to stay up-to-date with evolving technologies, to deliver a comprehensive service to the large range of clients they cater to.  

If it sounds like your company would be better off with an MSP – we are one!

Our CEO is extremely accessible and loves talking to new clients – seeing how we can best tailor our plethora of services to come up with a plan that works best for you.

Give us a call or send an email and you’ll hear from him directly.

Wouldn’t It Be Life Changing To Reach Inbox Zero… Every Day?

Wouldn’t that be epic. No emails at the end of each day. No worrying that you’ve missed something important.

Or scrolling through the same emails again and again, when you’d rather be playing with your kids.

Inbox Zero isn’t reached by having fewer emails… that’s really hard to achieve. Instead, you need to change the way you handle emails.

We’re on a mission to free business owners and managers like you from the hell of email.

Watch our brand new video now. We’ll tell you about a cool feature in Office 365 called Focused Inbox. It’s a better way to do email.

5 Ways OneNote Will Help Organise Your Life

To get more done in your business, you and your team need to be highly organised, and have systems to leverage information.

There’s a perfect tool for this – and you probably already have it.

OneNote from Microsoft is part of the powerful and popular Office 365 suite.

We’re big fans here at iceConnect, local IT support and data security experts.

We’ve put together a brand new educational video on OneNote. So you can see the top five features your business will benefit from.

Automate Tasks With Software You Already Have

Now this is exciting… assuming you already use Office 365 in your business, there are a bunch of productivity tools hidden within that can save some serious time and money.

As Barnet’s Office 365 experts, we know this. Take Microsoft Flow for example. It allows you to automate tasks between apps.

We’ve created a brand new video to show you how it works.