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When was the last time you upgraded your business phone system?
If it’s been 5 years or more, then you’re overdue an upgrade.
You probably update your laptop and mobile phone every few years. Business phones are no different.
Watch our new video to see the benefits from installing a 2020 VoIP system for your business.
Big things come in small packages. Your phone is an essential part of your lifestyle and your business. It can be used to text, check your e-mails, and call. But what more can you do with it? Well, a LOT especially for your business when you know how to fully utilize your Phone System.
Here are 7 benefits of a phone system designed for the way we do business in 2020:
• Know exactly how your phones are being used
• Improve your performance reviews
• Recognize a great job
• Look more professional
• Increase productivity
• Save money
• Grow freely
There are countless benefits that you can have from your phone system, learn to utilize it now.
In our 16 years of operating, we have been helping dentists and their many practices to grow.
We have been fortunate enough to gain the support of the dental community over the years and trusted as the leading provider of phone systems for dentists. This has all been done through word of mouth and recommendations amongst peers, of our team and our service.
To help you (hopefully you’re a dentist reading this!) better understand why practice principles choose iceConnect, this blog post will break down what these phone systems exactly do and why it can enhance a practice’s marketing strategy.
What are they?
Whether you own/run one or multiple sites, your practices can operate under a single telephone system that connects all locations and every single individual employee’s line.
- Silently listening into phone calls
- Listening back on recorded phone calls
- Taking office calls from any location with the use of an app
- Creating on-hold menu options
- Easily adding/removing new lines for employees
- Transferring calls in and out of office easily
How can the phones boost productivity in my practice?
The phones run on a system that constantly records and monitors all activity, which is then compiled into statistical and analytical reports.
Available on a monthly, weekly or daily basis – as often as you choose, these reports offer crucial insights into how your interaction with your patients is impacting on business progression. They can provide answers to questions that could help advance areas of your business you didn’t know needed improvement.
KPIs We Provide For Dentists
- Number of abandoned calls
- Number of new patient vs. existing patient calls
- Average time to answer a call
- Average time spent talking to patients
- Daily list of abandoned calls so they can be called back
- Individual extension statistics comparing receptionist activity.
With all this information, you can begin to see where you could improve and any changes you can start making today e.g. making sure staff answer every single call.
Based on the information you find, the marketing methods you use can be tailored easier to your existing patients or new patients because now you know their behaviours and habits.