How to Choose the Right IT Support Company

Searching for the right IT partner is a lot like looking for the perfect lover, you meet a lot of unusual people before you finally find the right one. Along with this so-called search for your partner comes the awkward questions that you may want to ask them and similarly, here are five (5) difficult questions to ask an IT support company:

  • Who will be responsible for looking after me, day to day?
  • Do you specialise in one sector?
  • What’s your customer retention rate?
  • How much of your revenue comes from fixing problems as opposed to anticipating them?
  • What’s the worst IT disaster you’ve ever had to deal with?

Learn about how to choose the correct IT partner for your company by downloading our FREE guide:

Preparing to Go Back to Your Workplace

There are two things that we are unsure of regarding the lockdown. First, is when it will end, and second is what will be the new normal when it does. To be ready, here are three important factors to consider when you go back into your workplace.

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Wells on Wheels

At iceConnect, our team does their bit where they can and a charity we care about is Wells on Wheels.

When founder of the charity and good friend to iceConnect, Shaz Memon approached us to support the cause, we felt compelled to do what we could.

Wells on Wheels sheds light on the daily struggle women and children in rural India go through to collect water supplies for their families and villages.

The physical and health burdens of water collection trap families in a vicious cycle of poverty. These women walk an average of 1-2 miles a day, carrying water on their heads.

The weight over time leads to chronic neck and back pain, as well as musculoskeletal disorders leading to complications during childbirth. Women may be pregnant or carry a baby on their back in addition to their load.

The Waterwheel, designed by Wello, is a large, round water drum that is fitted with handles so it can be rolled along the ground with ease. These round containers enable water collectors to roll liquid from wells rather than carry it on their heads.

It can hold up to five times more water than a single bucket.

So far iceConnect has donated 20 wheels, helping to change the future of 60 children.

After the charity fun run held in Regents Park, their total stands at £27k of the £50k total they aim to raise.

Head over to their website to learn more about the project and ways you can contribute –

The iceConnect Team Smashes Bowling Tournament

Interestingly enough, the most competitive and arguably the fiercest player of the bunch, did not walk away with the ‘iceConnect bowling champion 2019’ trophy.

After two intense games, with undeniably only two staff members with any actual chance of winning, the dreadlocked, Melemendi brother just inched ahead of our operations manager, Amish (the competitive one).

Scoring remarkably close with both of them winning a game, we resorted to a tie breaker – each man taking a cheeky shot in a free alley, with the decider being the most pins struck down.

In an insane, movie-moment that had us all tense, they both hit a strike and we went wild.They amicably agreed the first game was practice and decided to crown, Chuck our champ.

See below for evidence of the triumphant moment and some highlight footage of the day, including an unnamed technician’s questionable throwing technique.