Searching for the right IT partner is a lot like looking for the perfect lover, you meet a lot of unusual people before you finally find the right one. Along with this so-called search for your partner comes the awkward questions that you may want to ask them and similarly, here are five (5) difficult questions to ask an IT support company:
- Who will be responsible for looking after me, day to day?
- Do you specialise in one sector?
- What’s your customer retention rate?
- How much of your revenue comes from fixing problems as opposed to anticipating them?
- What’s the worst IT disaster you’ve ever had to deal with?
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