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Could A Puppy Get Your Business Hacked?

How lovely. Lisa in accounts has a brand new puppy.

It’s taking over her life. There are photos on her desk. It’s all she seems to talk about. Hey – she even changed her password to include his name.

And suddenly that puppy has become a security risk to your business.

Hackers are clever. They look at social media feeds, and build profiles of people based on what they share. You’d be surprised many people base their passwords on their pets or children’s names.

We’ve created a new video about this very subject. You need to watch it now.

How to Optimise Your Call Queue Management
Phone Systems

How to Optimise Your Call Queue System

Are you struggling to keep up with customer call volume? Are customers getting frustrated with long wait times? Call queue management is an important part of providing outstanding customer service. Optimising your call queue can reduce hold times and improve the overall caller experience. Here are a few tips on how to do just that.

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