Phone Systems | IT Support & Phone Systems by iceConnect

Measure the return on your marketing activities through KPIs, and channel new ways to grow your business with effective staff training and team collaboration features.

Ready to use Reports

Avg Revenue Increase

Calls Connected Daily

Uptime Guarantee

Reduce costs with a cloud phone system

Whether you have a single site or multi-site business, all users can utilise the same cloud hosted phone system, so you don’t have to buy a new one for each site.

A centralised dashboard improves efficiency whilst giving you better oversight and management of all your extensions, be it handset or mobile.

Talk to our Phone System experts

Multi-Site Deployment

Cloud Hosted

Easily Scalable

Mobile App

Intelligent Analytics

React to marketing trends with advanced analytics

See exactly how many calls you missed, giving you better insight into how best to answer calls from new customers.

Trend analysis, for example, lets you measure the number of new business vs existing business incoming calls, allowing you to deploy staff accordingly and ensure calls are prioritised.

Measure your business KPI's

Music On Hold

Conference Calling

Call Recording

Video Meetings

Listen-In to Live Calls

Screen Sharing

Call Forwarding

Analytics & Call Reporting

Call Queueing

List Unanswered Calls

Instant Messaging

Call Centre Features

Virtual Numbers

Software Integration

Music On Hold

Conference Calling

Call Recording

Video Meetings

Listen-In to Live Calls

Screen Sharing

Call Forwarding

Analytics & Call Reporting

Call Queueing

List Unanswered Calls

Instant Messaging

Call Centre Features

Virtual Numbers

Software Integration

Over 18 years of experience and still growing

Zero Upfront Cost

FREE UK Calls

Unlimited Support

99.99% Uptime Guarantee

Market Leading Analytics

5-Year Hardware Warranty

Give your business the competitive edge

Have a free no-obligation conversation with our experts on what can be done to help improve your IT and Phone System.

Google Rating

5.0

iceConnect - IT Support & Phone Systems

5.0

Natalie Alves

12:27 27 Oct 21

Great customer service and excellent staff especially Mark always very helpful and amazing highly recommended A+++

michelle verghese

09:00 11 May 21

Absolutely fantastic company and support staff are always helpful when you call in with a query or a problem

philip meir

12:44 26 Apr 21

Ice connect has been excellent troubleshooting a variety of problems i had, from installing new software, setting up a 2nd portable monitor for my laptop, providing a server host for my emails after BT lost years of my email records without backing up, and even building my dual screen desktop from scratch.

Natasha Rawal

17:29 16 Mar 21

I have using ice connect since the start of my business 7 years ago. They have been great extremely professional kind and responsive. I recently had an issue with my package and Haree was great at resolving the problem and finding a cost effective solution.Mus has been my main contact at ice connect and recently set up a new email server. His communication was great, he was professional and courteous. The job was carried out with no interference to my daily business work.They are a great team and make i.t easy and simple with use of their systems they can log in and correct any issues promptlyI would highly recommend

Chiara Dandolo

08:47 12 Feb 21

Great service and fast! Always willing to help and professional.Highly recommend

Sonny

18:05 09 Feb 21

I've been now working with iceconnect for almost 4 years from basic support, help to move our office to security improvement and project management. They have good soft and technical skills which make my life easier to manage our clients. 5 stars is not enough to describe their level of professionalism and the enthousiam they have for new challenges a special thanks to Haree and Chuck for always being there and making the impossible possible.

Samuel Franks

16:58 09 Feb 21

I have been using IceConnect for the last 2years and they have consistently been outstanding at response time and customer service. No issues or task is ever too much and they have a team who are always happy to speak on the phone and help every time! Great IT Support & Great Customer Service all year round.

Paul Croucher

12:00 04 Feb 21

Utilising their knowledge and service has been extremely cordial and professional , any IT issues I have experienced have been resolved quickly and efficiently by Ice Connect and I can highly recommend them.

Adrian Gluckman

15:58 03 Feb 21

Fast, professional service and assistance for all IT issues.Highly recommended.

Jern Yap

11:31 02 Feb 21

I've worked with Chuck, Mus and the Iceconnect team for the last 4 years and it's been a great experience. They're really friendly and always take the time to explain complex things in a simple, straightforward way. They're also flexible and are happy to adapt to different ways of working. I always appreciate them going the extra mile when we have tricky technical challenges. Chuck and Mus are really knowledgeable and their ability to problem-solve is invaluable.

Edward McDaniel

10:54 02 Feb 21

We have been using iceConnect as our IT support partner for years and they have consistently provided excellent service and support in a very responsive and helpful manner. I would recommend them to any company looking for an external IT partner they can rely on.

Pradip Patel

10:41 02 Feb 21

Great service and very professional.

Hemi Patel

10:37 02 Feb 21

very professional

Priyanka Chauhan

15:45 29 Jan 21

We have been with IceConnect for 8 years now and always had a great experience. They take care of our IT and Phone systems. The whole team is very knowledgeable and they are ALWAYS happy to give us the advice and find us the correct solutions. I would like to give a special shout out to Mus, he has always been fantastic and so efficient.

Susanna Copelli

11:42 29 Jan 21

we have used Ice Connect for our IT support system for several years now and we have always received top quality service. All the members of the support team are extremely helpful and professional. On this particular occasion I would like to give my thanks to Joe French for his patience and support.

Amos Goldreich

13:22 28 Oct 20

Haree and his team provided excellent service. We recently upgraded our entire phone system with the help of Ice Connect. Their service was professional and reliable throughout and we could be happier with the new system. I highly recommend them.

ameeka patel

09:36 25 Sep 20

Great service from Haree and his team at Iceconnect.

Paul Green

10:21 12 May 20

Sachin Shah

16:43 24 Apr 20

The team at iceConnect have provided great service and assistance, especially during the Covid 19 pandemic

Debbie Berry

12:48 04 Mar 20

We have used this company for all our IT needs for many years. They are always super helpful, resolve all your issues quickly and efficiently, and I would highly recommend them to anyone who needs this type of service!

Christian Mehl

16:18 14 Feb 20

Haree and his team have set-up our phone system for our private dental clinic in Wimpole Street. I like when people deliver what they promise. And he and his team have delivered. I can only recommend them as they are friendly, reliable and true professionals in their area. Thank you Haree!

Anuja

11:40 11 Feb 20

IceConnect are excellent - they are very knowledgeable and address any IT problems we have with efficiency and with great attitude & knowledge. They have a great team who all friendly and professional and we will continue to use and recommend them.

Kam Patel

09:52 11 Feb 20

Ice connect are great to work with. Hence we have been with them for 15 years+. They are helpful and accommodating for both IT and Telephony services. Their team is friendly, professional and great to work with.KamNoble Caledonia

Amdecc Dental Lab

11:50 22 Jan 20

Outstanding company, have used iceConnect for over a decade and they have always provided a first class service.

Chi Wong

16:14 08 Jan 20

We highly recommend the chaps at Ice Connect. They are always very helpful and supportive with any IT challenges or queries.

Catherine Ornyik

12:55 03 Jan 20

Mus was excellent on the phone. He knew exactly what he was doing and kept me informed of his progress throughout the calls. The issue was rectified without any fuss or interrupting my working morning. A very satisfied customer

Chi Wong

17:31 26 Nov 19

Haree and his IT team are superb. They have been looking after me for over 10 years and l have been very happy!!......personable and quick with a wealth of knowledge to assist in all aspects of IT issues...well done!!

Pedram Negahban

17:22 26 Nov 19

Vasim Memon

10:33 22 Oct 19

If you're looking for an IT / Comms company to work with, you will not be disappointed. The team at Ice Connect are extremely responsive, knowledgable and always happy to give advice and find solutions that are not just cost effective but meet your requirements. They will never 'over-sell' for the sake of it. Good honest and reliable company and highly recommended.

Namrata Patel

15:32 18 Oct 19

Absolutely amazing! These guys have the best phone system every! all the stats any business could ask for these guys have as part of the phone package. Want to know if your marketing is working? This system will be able to tell you based on the calls that come through. Flawless!!

Mayoman

16:23 09 Oct 19

They provide good service for our office. Very helpful.

Shaz Memon

09:42 09 Oct 19

We have been using iceConnect for 16 years. Not only have the supported all our locations, they serve a large number of our clients. They are reliable, knowledgable, prompt and always investing in their team. It's rare to find a company like this. Keep up the good work.

Andrew Acton

09:45 01 Mar 19

Ice Connect are outstanding. They cater for all my hardware, software, security, connectivity and telephony needs. If it plugs in the wall they deal with it! Superb team of people to deal with and great values.

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We're the phone system experts!

First impressions count

With our advanced call reporting and analytics, you will be able to see exactly how many calls you missed, how long it takes to answer calls and how long your staff are on the phone, giving you better insight into how best to answer calls from new customers, and provision staffing resources accordingly.

Make a lasting impression

Give your customers a better journey

Without an advanced phone system in place, you may ‘miss’ the voice of your customers. Make them feel special, every time. Trend analysis may even let you know when you need more employees managing calls.

Cloud & VoIP by the Experts

VoIP based phone systems have helped bring down the cost of owning and running phone systems in businesses across the world. Start saving on your phone bills.

Intelligent Analytics to Grow Your Business

Give your business a competitive edge. We can help you set up call analytics to help you track marketing campaigns, staff performance, and much more.

Multi-Site Systems for Better Collaboration

Enable all of your sites and remote users to utilise the same phone system, allowing you to implement a central call centre to handle your incoming calls.