Our Team | IT Support & Phone Systems by iceConnect

“If I have seen further, it is by standing on the shoulders of giants.”

Isaac Newton

In 2003, I started what would become iceConnect in an empty room in my house doing the one thing I enjoyed most – supporting IT systems for small to medium sized businesses.

Fast forward to today and iceConnect occupies almost 4,000 sq. ft. of office space in London still supporting our clients and partners with the same passion and attention to detail.

In the last few years, we’ve seen our business develop to a whole new exciting dimension!

With the advent of cloud services and bringing phone systems in-house, we’re now providing our customers with a complete turn-key solution where they no longer have to look outside of iceConnect for the latest innovation in technology.

Alongside our unparalleled support, collaboration and a connected mobile workforce are some of the things our technical architects have put in place to help our customers grow their business.

All while having a dedicated partner in iceConnect to manage their IT infrastructure.

Our business was built on a foundation of unmatched customer service and that remains at the heart of what we do for our customers.

We continually strive to exceed the expectations of our clients. It’s all about understanding you, the customer, and how we can help you make your vision for your business, a reality.

Haree Patel
CEO & Founder of iceConnect

 5/5

The team have great knowledge and have helped us scale up. They all have the same willingness to help us and achieve our goals with great emphasis on pro-active strategic planning.

Highly rated 10/10 for iceConnect and what they’ve done for our business. The team are on top of their game and always bring innovation and forward thinking solutions to help us grow our business.

Their team are quick to respond and when we had a major server failure last year they really came good and ensured we were back up and running in a short period of time.

What we have with our clients is trust, a personal service and no limits and we find the same values in the whole team at iceConnect.

I've worked with IT teams before, and I've found with iceConnect that they are very pro-active and tell us when things are going to happen and quick to get back to us.

They have allowed us to measure KPIs through our phone systems for our practice which has helped improve productivity and conversions. Their team are extremely efficient and always helpful.

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Haree Patel

CEO & Founder

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Amish Sanghrajka

COO & Senior Engineer

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Cagkan Melemendi

CTO & Senior Engineer

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Daniel Castles

Support Engineer

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Joe French

Support Engineer

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Mus Melemendi

Support Engineer

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Marc Lacsina

Support Engineer

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Mark Gubics

Support Engineer

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Alessia Lawrence

Marketing Manager

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Bindu Gohil

Financial Controller

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Haree Patel

CEO & Founder

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Amish Sanghrajka

COO & Senior Engineer

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Cagkan Melemendi

CTO & Senior Engineer

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Daniel Castles

Support Engineer

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Joe French

Support Engineer

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Mus Melemendi

Support Engineer

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Marc Lacsina

Support Engineer

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Mark Gubics

Support Engineer

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Alessia Lawrence

Marketing Manager

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Bindu Gohil

Financial Controller

“Value comes not only from the great work you see everyday, but more importantly from the background work you don't see, helping to keep your business safe, secure and online.”

Haree Patel

CEO & Founder of iceConnect

“Value comes not only from the great work you see everyday, but more importantly from the background work you don't see, helping to keep your business safe, secure and online.”

Haree Patel

CEO & Founder of iceConnect

December 2003

A Start-Up with High Ambitions

Started the business while attending university when I noticed a need in the market for IT help and support services for SME's which I could fulfill.

December 2003

February 2005

No Longer a Lone Star

Having outgrown the outsourcing model, I took on my very first full-time employee and moved into our very first office space located in Harrow.

February 2005

October 2006

Our Very Own Cloud

With internet speeds improving rapidly, we saw very early on that cloud services were going to take off exponentially. With that in mind, we set up our very own state of the art datacentre facility in the heart of Central London to securely house cloud services for our clients.

October 2006

September 2008

Re-Branding

Now an established full services IT company with double digit growth year on year, in turn we decided to re-brand to a company name which had more of an IT meaning so named it iceConnect.

September 2008

March 2011

In-House VoIP

We launched our very own VoIP Phone System platform which meant we no longer had to depend on 3rd party companies to offer our clients integration.

March 2011

June 2013

Sold to the Highest Bidder

We were approached by a Billion Dollar US venture capitalist interested in buying our Online Backup service division, iceBackup, and we sold that company to them allowing us to focus all our energy on our core IT business.

June 2013

August 2014

Phone Lines & Internet

Launched our own in-house phone lines and broadband internet offering to our client's. This allowed us to ensure the best levels of service and take responsibility for our clients internet connectivity without involving external service providers.

August 2014

February 2016

Reach for the Sky

Launched our own in-house complete cloud hosted phone systems for clients. This is an all-inclusive fully packaged product giving our clients the competitive edge with advanced analytics and reporting.

February 2016

June 2019

Location! Location! Location!

Purchased our very own 4,000 sq. ft. office space, scheduled to be completed and ready to move into in Q2 2020 following a new fit out. Capable of housing up to 45 staff with state-of-the-art facilities and modern office layout and design. What we like to call Googlesq.

June 2019

October 2020

We've Moved

Not even COVID could hold us back! We've moved into our amazing new modern office in Finchley and are excited to start this new chapter.

October 2020

Find out how we make managing your IT easier

Have a free no-obligation conversation with our experts on what can be done to help improve your IT and Phone System.

Google Rating

5.0

iceConnect - IT Support & Phone Systems

5.0

michelle verghese

09:00 11 May 21

Absolutely fantastic company and support staff are always helpful when you call in with a query or a problem

philip meir

12:44 26 Apr 21

Ice connect has been excellent troubleshooting a variety of problems i had, from installing new software, setting up a 2nd portable monitor for my laptop, providing a server host for my emails after BT lost years of my email records without backing up, and even building my dual screen desktop from scratch.

Natasha Rawal

17:29 16 Mar 21

I have using ice connect since the start of my business 7 years ago. They have been great extremely professional kind and responsive. I recently had an issue with my package and Haree was great at resolving the problem and finding a cost effective solution.Mus has been my main contact at ice connect and recently set up a new email server. His communication was great, he was professional and courteous. The job was carried out with no interference to my daily business work.They are a great team and make i.t easy and simple with use of their systems they can log in and correct any issues promptlyI would highly recommend

Chiara Dandolo

08:47 12 Feb 21

Great service and fast! Always willing to help and professional.Highly recommend

Sonny

18:05 09 Feb 21

I've been now working with iceconnect for almost 4 years from basic support, help to move our office to security improvement and project management. They have good soft and technical skills which make my life easier to manage our clients. 5 stars is not enough to describe their level of professionalism and the enthousiam they have for new challenges a special thanks to Haree and Chuck for always being there and making the impossible possible.

Samuel Franks

16:58 09 Feb 21

I have been using IceConnect for the last 2years and they have consistently been outstanding at response time and customer service. No issues or task is ever too much and they have a team who are always happy to speak on the phone and help every time! Great IT Support & Great Customer Service all year round.

Paul Croucher

12:00 04 Feb 21

Utilising their knowledge and service has been extremely cordial and professional , any IT issues I have experienced have been resolved quickly and efficiently by Ice Connect and I can highly recommend them.

Adrian Gluckman

15:58 03 Feb 21

Fast, professional service and assistance for all IT issues.Highly recommended.

Jern Yap

11:31 02 Feb 21

I've worked with Chuck, Mus and the Iceconnect team for the last 4 years and it's been a great experience. They're really friendly and always take the time to explain complex things in a simple, straightforward way. They're also flexible and are happy to adapt to different ways of working. I always appreciate them going the extra mile when we have tricky technical challenges. Chuck and Mus are really knowledgeable and their ability to problem-solve is invaluable.

Edward McDaniel

10:54 02 Feb 21

We have been using iceConnect as our IT support partner for years and they have consistently provided excellent service and support in a very responsive and helpful manner. I would recommend them to any company looking for an external IT partner they can rely on.

Pradip Patel

10:41 02 Feb 21

Great service and very professional.

Hemi Patel

10:37 02 Feb 21

very professional

Priyanka Chauhan

15:45 29 Jan 21

We have been with IceConnect for 8 years now and always had a great experience. They take care of our IT and Phone systems. The whole team is very knowledgeable and they are ALWAYS happy to give us the advice and find us the correct solutions. I would like to give a special shout out to Mus, he has always been fantastic and so efficient.

Susanna Copelli

11:42 29 Jan 21

we have used Ice Connect for our IT support system for several years now and we have always received top quality service. All the members of the support team are extremely helpful and professional. On this particular occasion I would like to give my thanks to Joe French for his patience and support.

Amos Goldreich

13:22 28 Oct 20

Haree and his team provided excellent service. We recently upgraded our entire phone system with the help of Ice Connect. Their service was professional and reliable throughout and we could be happier with the new system. I highly recommend them.

ameeka patel

09:36 25 Sep 20

Great service from Haree and his team at Iceconnect.

Paul Green

10:21 12 May 20

Sachin Shah

16:43 24 Apr 20

The team at iceConnect have provided great service and assistance, especially during the Covid 19 pandemic

Debbie Berry

12:48 04 Mar 20

We have used this company for all our IT needs for many years. They are always super helpful, resolve all your issues quickly and efficiently, and I would highly recommend them to anyone who needs this type of service!

Christian Mehl

16:18 14 Feb 20

Haree and his team have set-up our phone system for our private dental clinic in Wimpole Street. I like when people deliver what they promise. And he and his team have delivered. I can only recommend them as they are friendly, reliable and true professionals in their area. Thank you Haree!

Anuja

11:40 11 Feb 20

IceConnect are excellent - they are very knowledgeable and address any IT problems we have with efficiency and with great attitude & knowledge. They have a great team who all friendly and professional and we will continue to use and recommend them.

Kam Patel

09:52 11 Feb 20

Ice connect are great to work with. Hence we have been with them for 15 years+. They are helpful and accommodating for both IT and Telephony services. Their team is friendly, professional and great to work with.KamNoble Caledonia

Amdecc Dental Lab

11:50 22 Jan 20

Outstanding company, have used iceConnect for over a decade and they have always provided a first class service.

Chi Wong

16:14 08 Jan 20

We highly recommend the chaps at Ice Connect. They are always very helpful and supportive with any IT challenges or queries.

Catherine Ornyik

12:55 03 Jan 20

Mus was excellent on the phone. He knew exactly what he was doing and kept me informed of his progress throughout the calls. The issue was rectified without any fuss or interrupting my working morning. A very satisfied customer

Chi Wong

17:31 26 Nov 19

Haree and his IT team are superb. They have been looking after me for over 10 years and l have been very happy!!......personable and quick with a wealth of knowledge to assist in all aspects of IT issues...well done!!

Pedram Negahban

17:22 26 Nov 19

Vasim Memon

10:33 22 Oct 19

If you're looking for an IT / Comms company to work with, you will not be disappointed. The team at Ice Connect are extremely responsive, knowledgable and always happy to give advice and find solutions that are not just cost effective but meet your requirements. They will never 'over-sell' for the sake of it. Good honest and reliable company and highly recommended.

Namrata Patel

15:32 18 Oct 19

Absolutely amazing! These guys have the best phone system every! all the stats any business could ask for these guys have as part of the phone package. Want to know if your marketing is working? This system will be able to tell you based on the calls that come through. Flawless!!

Mayoman

16:23 09 Oct 19

They provide good service for our office. Very helpful.

Shaz Memon

09:42 09 Oct 19

We have been using iceConnect for 16 years. Not only have the supported all our locations, they serve a large number of our clients. They are reliable, knowledgable, prompt and always investing in their team. It's rare to find a company like this. Keep up the good work.

Andrew Acton

09:45 01 Mar 19

Ice Connect are outstanding. They cater for all my hardware, software, security, connectivity and telephony needs. If it plugs in the wall they deal with it! Superb team of people to deal with and great values.

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